Terms of Service

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Babel Management Inc., 3521, rue Ulric-Dubois, Saint-Hubert, QC, Canada, J3Y 0V2.
Association means any homeowners association, condominium syndicate, or similar community organization that subscribes to the Service.
Content means any text, images, documents, announcements, messages, or other material that You upload, post, or transmit through the Service.
Country refers to: Quebec, Canada.
Device means any device that can access the Service such as a computer, a cellphone, or a digital tablet.
Service refers to the Babel platform, including the Website, mobile applications (iOS and Android), the AI-powered chatbot, administrative panel, and all related services.
Subscription means the paid plan You select to access premium features of the Service.
Website refers to Babel, accessible from managewithbabel.ca.
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Terms and Conditions (also referred to as “Terms”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.

Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Service. Please read Our Privacy Policy carefully before using Our Service.

Subscriptions and Billing

Free Trial

The Company may offer a free trial period for new Subscriptions. At the end of the free trial, Your Subscription will automatically convert to a paid plan unless You cancel before the trial period ends. You will not be charged during the free trial period.

Subscription Plans

The Service offers multiple subscription tiers (Essential, Pro, and Premium) with varying features. Plan details, pricing, and feature availability are described on Our pricing page and may change from time to time.

Billing and Renewal

Subscriptions are billed in advance on a recurring basis (monthly or annually, depending on Your selection). Your Subscription will automatically renew at the end of each billing cycle unless You cancel before the renewal date. All fees are stated in Canadian Dollars (CAD) unless otherwise indicated.

Cancellation

You may cancel Your Subscription at any time through the app store where You originally subscribed (Apple App Store or Google Play Store) or by contacting Us. Upon cancellation, You will retain access to paid features until the end of Your current billing period. No pro-rated refunds are provided for partial billing periods.

Price Changes

The Company reserves the right to modify Subscription pricing. We will provide at least 30 days’ notice before any price increase takes effect. Continued use of the Service after the price change constitutes acceptance of the new pricing.

Acceptable Use

You agree not to use the Service to:

Violate any applicable law, regulation, or ordinance.
Harass, abuse, threaten, or intimidate other users, including through announcements, messages, or any other communication feature.
Upload or transmit any content that is defamatory, obscene, fraudulent, or otherwise objectionable.
Submit false or misleading financial data, reports, or documents.
Attempt to gain unauthorized access to other users’ accounts, Association data, or any part of the Service’s infrastructure.
Use automated means (bots, scrapers, crawlers) to access or collect data from the Service.
Interfere with or disrupt the integrity or performance of the Service.
Reverse engineer, decompile, or disassemble any part of the Service.
Resell, sublicense, or redistribute the Service without Our written consent.

Violation of this Acceptable Use policy may result in immediate suspension or termination of Your account without prior notice.

User Content

You retain ownership of any Content You submit through the Service. By uploading, posting, or transmitting Content, You grant the Company a non-exclusive, worldwide, royalty-free license to use, store, reproduce, display, and transmit such Content solely for the purpose of operating and providing the Service.

You represent and warrant that You have all rights necessary to grant this license and that Your Content does not infringe on the intellectual property or other rights of any third party.

The Company reserves the right to remove any Content that violates these Terms or is otherwise objectionable, at Our sole discretion and without prior notice.

AI-Powered Features

The Service includes artificial intelligence features, including but not limited to an AI-powered chatbot assistant. You acknowledge and agree that:

AI-generated content is provided for informational purposes only and does not constitute legal, financial, or professional advice.
AI-generated responses may contain inaccuracies, errors, or incomplete information. You are solely responsible for verifying any information before relying on it.
The Company makes no warranties regarding the accuracy, completeness, or reliability of AI-generated content.
You should consult qualified professionals (attorneys, accountants, engineers) for decisions affecting Your Association’s legal, financial, or structural obligations.
Conversations with the AI assistant may be processed by third-party AI providers (such as OpenAI) in accordance with their respective privacy policies. No personally identifiable information is intentionally sent to these providers.

Third-Party Services

The Service integrates with third-party providers to deliver certain features. By using these features, You agree to be bound by their respective terms:

Stripe: Payment processing is handled by Stripe, Inc. Your use of payment features is subject to the Stripe Services Agreement. The Company never stores Your credit card details.
Plaid: Optional financial account integration is provided through Plaid Inc. Your use of this feature is subject to Plaid’s Terms and requires Your explicit consent.
RevenueCat: Subscription management is facilitated by RevenueCat, Inc. in accordance with their Terms of Service.

The Company is not responsible for the practices, content, or availability of these third-party services.

Association Data Responsibilities

When an Association uses the Service, the Association acts as the data controller for the personal information of its members and residents. The Company acts as a data processor on behalf of the Association.

Each Association is responsible for ensuring that its use of the Service complies with applicable privacy laws, including obtaining any necessary consents from its members for the collection and processing of their personal information through the Service.

Data belonging to each Association is logically isolated within the Service. The Company implements appropriate technical measures to prevent unauthorized cross-association data access.

Indemnification

You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) Your use of the Service; (b) Your violation of these Terms; (c) Your Content; or (d) Your violation of any rights of any third party.

Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

Termination

We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of these Terms and Your exclusive remedy for all of the foregoing shall be limited to the greater of: (a) the amount actually paid by You for the Service during the twelve (12) months preceding the claim; or (b) 100 CAD.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of these Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

“AS IS” and “AS AVAILABLE” Disclaimer

The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice.

Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Governing Law

The laws of the Province of Quebec, Canada, excluding its conflicts of law rules, shall govern these Terms and Your use of the Service. Your use of the Service may also be subject to other local, provincial, national, or international laws.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

Legal Compliance

You represent and warrant that You are not located in a country subject to Canadian or international trade sanctions, and that You are not listed on any Canadian, United States, or international list of prohibited or restricted parties. You agree to comply with all applicable export control laws and sanctions regulations.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Force Majeure

The Company shall not be liable for any failure or delay in performing its obligations under these Terms due to causes beyond its reasonable control, including but not limited to natural disasters, acts of government, pandemic, power failures, internet disruptions, or acts of third parties.

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

Entire Agreement

These Terms, together with the Privacy Policy and any Subscription-specific terms, constitute the entire agreement between You and the Company regarding the use of the Service, and supersede all prior agreements, understandings, and communications, whether written or oral.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

By email: contact@babel.management
Privacy inquiries: privacy@babel.management
By visiting our contact page: managewithbabel.ca/contact

Terms & Conditions